Privacy Policy

This notice describes how information is handled on the Health Partners (Pty) Ltd website. For questions about a clinical record or a healthcare service, please contact our team directly.

Enquiries and appointment requests

When you send a form, the details you enter, such as your name, email, company, requested service, preferred date and message, are sent through Formspree to help our team respond and arrange services. Please use these forms for general enquiries and scheduling. Do not include medical records, identity documents or other sensitive personal information.

Formspree processes submissions and technical information under its privacy policy. Information may be processed outside Botswana.

AI assistant

The assistant sends your question and up to six earlier question-and-answer pairs to Google Gemini to generate a response. It provides general education and is not a private clinical consultation. Do not enter confidential or identifying medical information.

The website keeps the visible conversation in memory while you browse. Refreshing the page or choosing a new conversation clears it from the interface. This does not delete information already processed by Google; its handling depends on the applicable Gemini API terms.

Website operation

Our hosting and security services may process technical details such as your IP address, browser, requested pages and request times to deliver the site and prevent abuse. The website stores a local privacy-notice preference in your browser. No advertising or analytics trackers are currently installed in the site code.

External services

If you choose WhatsApp, email or an external link, that service handles your information under its own terms. Our website notices do not control those services.

Questions, corrections and deletion requests

Contact info@healthpartners.co.bw to ask about information you have sent us, retention, access, correction or deletion. Please identify the relevant enquiry without sending sensitive documents in your first message. We will explain the process and any applicable retention requirements.